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HELP CENTER
Everything You Need to Know.
Please note during the christmas period and national holidays orders may face delays. We thank you in advance for your understanding.
UK SHIPPING
UK, Wales, Scotland and Ireland.
We aim to process and dispatch orders within 3-10 working days of receiving your order. This excludes orders made on Public holidays, Saturdays and Sundays.
Shipping Options:
UK Saver
Delivery Time: 7 - 12 working days once shipped
UK Standard Shipping
Delivery Time 3 - 7 working days once shipped
Express Shipping
Delivery Time: 1- 3 working days once shipped
(This excludes Public holidays, Saturdays and Sundays.)
Free standard shipping is available - Minimum £40.00 spend required.
Free Express shipping is available - Minimum £70.00 spend required.
We cannot deliver to PO boxes/ some postcodes.
We want to make sure our items get to you as safely a spossible, so we are not tied to any one specific shipping provider. Instead, we choose the best shipping provider for your are. And those with a good track record with handling our items with care.
We are unable to amend orders once you complete checkout. When completing your order please make sure your shipping address is correct. We are unable to replace or refund orders that are lost due to incorrect address.
If your package is returned back to us due to an incorrect address, you will have to pay for shipping fee to have it resent to.
If you want to cancel or amend your order, contact costomer care within 15 minutes of the order being placed. And we will do our best to grant your request. Please note this option is not a guarante, but we will do our best.
INTERNATIONAL SHIPPING
We provide international shipping to a number of countrie. For an up to date list of those countries, shipping fees, delivery times and postcode exclusions we advise customers to head to our checkout.
We aim to process and dispatch orders within 3-10 working days of receiving your order. This excludes orders made on Public holidays, Saturdays and Sundays.
Shipping Options:
Tracked International Standard Shipping
Delivery Time 7 - 21 working days once shipped
Tracked Express International Shipping
Delivery Time 7 - 14 working days once shipped
Free standard shipping available on orders £100.00 or over.
Free Express shipping available on orders £150.00 or over.
We cannot deliver to PO boxes/ some postcodes.
We want to make sure our items get to you as safely a spossible, so we are not tied to any one specific shipping provider. Instead, we choose the best shipping provider for your are. And those with a good track record with handling our items with care.
We are unable to amend orders once you complete checkout. When completing your order please make sure your shipping address is correct. We are unable to replace or refund orders that are lost due to incorrect address.
If your package is returned back to us due to an incorrect address, you will have to pay for shipping fee to have it resent to.
HOW DO CUSTOM FEES WORK?
All custom fees are applied by customs. Which mean charges may vary from country. All international customers are liable to pay any custom fees that may be applied to your order.
If payment is not made within the given time frame your parcel courier has given you. Your parcel will be is sent back to us and you will not be eligable for a refund from us.