Fine Mist Spray Bottle 300ML

You have the right to request a return within 14 days.

Please ensure that the item/s you are returning are unopened and in original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

I've changed my mind and want to arrange a return?

Please contact our Customer Service team to arrange your return.

We will need to know your order number, the item you want to return and the reason for return. 

Returns Model Form:

Order date:

Order number:

Name of customer:

Customer Address:

Why your retuning item/s:

Please package the item/s securely when posting back and we advise you send back your item/s recoreded delivery as it is your responsibility to ensure it reaches us. Once you do please obtain your proof of postage receipt. A proof of postage reciept does not cost anything but without it we may not be able to process a refund or replacement. This is due to the rare event your item get lost in transit.

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer care, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

What should I do if my item is damaged?

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

You can contact us via email: inquiries@laazara.com or via our customer care Instagram page @laazara_customercare. Please attach pictures of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

How do I report a fault with my product?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

Please contact us via email: inquiries@laazara.com or via our customer care Instagram page @laazara_customercare. . Please provide details of the fault and where possible attach pictures and video to your message.

                                    Additional Information

Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error.

For instance:

-If we sent you the wrong item

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods

Our refund policy:

Our refund method is store credit.  But as returns are reviewed on a case to case basis other refund methods may become available. For example if we were are at fault with your order we will offer a good will gesture. In addition to issuing a refund to your original paymnet method. 

Complaints

If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact a customer service representative via our contact form on our website.